Education: Bachelors degree in Computer Science (or related field) or equivalent relevant experience
Experience: MS SQL Server - Required 1-3 Years, Customer Support – Required 1-3 Years
Description:
We are a San Clemente-based software company that provides automotive dealers with a Customer Relationship Management tool. We have been voted one of the nation’s fastest growing companies and have been experiencing quarter-over-quarter growth in both company size and client base since its founding in 2001. We are a fast-paced company that believes in creating a positive & fun work environment.
Essential Job Duties:
Responsible for managing various timelines involved to ensure all Pre-Implementation set up tasks are completed before the go-live date for a new customer
Set up all aspects of data and 3rd party integrations
Participate in conference calls with the customer and other teams involved with the set up
Communicate with the customer via email and phone during the entire set up process
Work with 3rd party vendors in order to set up various integration points using web-based desktop-sharing technology
Troubleshoot and resolve data-related issues in SQL Server, MS Excel, Access reported by customers and internal employees during the Pre-Implementation Setup and during the Implementation as quickly as possible
Create, modify and troubleshoot SQL DTS packages, SSIS packages, Store Procedures and jobs
Convert, manipulate and scrub larges volumes of data in various formats, in SQL Server 2000/2005, MS Excel and Access
Maintain a high-level of customer satisfaction with exceptional customer service, technical and consultative skills, and acquired knowledge of the product
Required Skills:
Must be extremely detail-oriented and thorough
Must have excellent problem solving skills and enjoy challenges
Excellent customer service skills and a friendly attitude
Must be extremely organized and able to multi-task
Must be able to understand co-dependencies in data and be able to effectively scrub/manipulate data in SQL
Must display strong teamwork and interpersonal skills along with excellent verbal and written communication skills
Benefits:
Strong salary and flexible hours
Casual work environment the latest in technologies
100% HMO Health Care Plan – Company pays 100% of your premium.
