We are a San Clemente-based software company that provides automotive dealers with a Customer Relationship Management tool. We have been voted one of the nation's fastest growing companies and have been experiencing quarter-over-quarter growth in both company size and client base since its founding in 2001. We are a fast-paced company that believes in creating a positive & fun work environment.
Experience:
MS SQL Server - Required 1-3 Years, Customer Support – Required 1-3 Years
Educational Requirement:
Bachelors degree in Computer Science (or related field) or equivalent relevant experience
Job Duties:
Manage and resolve support tickets on a daily basis in an effort to meet individual & department goals
Troubleshoot and resolve data-related issues reported by customers and internal employees
Assist with the installation, configuration and troubleshooting of 3rd party software
Provide remote technical support to customers by utilizing web-based desktop-sharing technology
Create, modify and troubleshoot SQL DTS packages, SSIS packages, Store Procedures and jobs
Convert, manipulate and scrub larges volumes of data in various formats, in SQL Server 2000/2005, MS Excel and Access
Monitor database servers for resource utilization using Enterprise Manager
Work with 3rd party vendors on support issues & installation of their software
Follow defined process to ensure customers receive regular updates on open support issues via phone and e-mail
Maintain high customer satisfaction with customer service, technical and consultative skills, and acquired knowledge of the product
Serve as a liaison between Development and First Level Support on bug fixes, escalated support issues, enhancements and providing customer feedback.
Communicate and educate internal employees on product functionality and various integrations
Write complex queries, joins, and updates using Transact SQL programming
Required Skills:
Must be extremely detail-oriented and thorough
Must have excellent problem solving skills and enjoy challenges
Must understand large, complex relational database table structures
Must be able to understand co-dependencies in data and be able to effectively scrub/manipulate data in SQL
Excellent customer service skills and a friendly attitude
Must display strong teamwork and interpersonal skills along with excellent verbal & written communication skills
Benefits:
Strong salary and flexible hours
Casual work environment the latest in technologies
Ability to grow your career as the company grows
401K Plan
100% HMO Health Care Plan – Company pays 100% of your premium.
