Today’s savvy dealers know that high CSI leads to repeat business and poor CSI leads to lots of effort to “undo” a bad experience that may have ended up quickly on a rating site, blog or social network. These top dealers also know that retaining a customer is exponentially cheaper than attracting a new one. How do top dealers automate an easily monitor their CSI?
With DealerSocket’s CSI module, dealers receive feedback directly from customers via electronic surveys and phone responses. They can then automatically catalogue, assign and resolve issues based on business rules that they define. Want a way to make it even easier? Consider outsourcing to our CallCenter or utilizing DealerSocket SocialConnect.
CallCenter CSI Program
DealerSocket’s CallCenter can make proactive CSI calls to customers who made a purchase, or even those that bought elsewhere, all with the goal of keeping your dealership alert to issues, complaints or mishandled leads. Learn more about DealerSocket CallCenter
DealerSocket’s MarketPlace Social is a quick and easy way to increase the power of word‐of‐mouth marketing—exponentially. The social media explosion is your opportunity to improve customer service and influence customer conversations. DealerSocket’s SocialConnect is your turnkey solution for protecting your online reputation through professional, targeted communications. Increase positive feedback, awareness and handle unhappy customers quickly and efficiently.
National statistics state that a customer that purchases from your dealership has a 30% chance of returning and spending more money with you. If the customer has an issue that needs to be resolved and your dealership resolves it to their satisfaction, the chance of that customer returning to do business with your dealership increases to 60%.