Your sales staff is the lifeblood of your dealership. A dealership with a highly trained and accountable sales team will outperform an undertrained and undisciplined competitor every day. Give your sales personnel and sales management the industry’s best auto dealer CRM solution and watch their productivity soar.

DealerSocket’s CRM will allow you to manage fresh ups, phone ups and Internet leads all from one tool. Your dealership spends tens of thousands of dollars every month to get the phone to ring, get test drive appointments and generate Internet traffic. Make the most of the customer experience once engagement begins through improved business rules and increased sales staff accountability. The end result of choosing DealerSocket CRM? You will sell more cars.

Sales

  • Fresh-ups — easily entered using reverse phone number look up (DL Scanner at an additional charge)
  • Phone-ups — automatically tracked / entered through telephony integration
  • Internet leads — automatically captured / tracked from all lead providers / Certified with all major OEM’s (Honda, Acura, Toyota, Lexus, GM, Chevy, Hummer, Chrysler, Jeep, Dodge, BMW, Mini, Mercedes, Smart, Porsche, Audi, VW, Volvo, Ford, Jaguar, Nissan, Infiniti, Hyundai, Kia…)
  • Respond to the initial lead via your PDA device when your are preoccupied with a prospect
  • Automatically create ‘Daily Workplans’ for managers, sales reps, BDC reps, internet managers, etc… to manage daily customer and prospect follow-up using campaigns
  • Reporting which creates accountability, manages appointments, tracks closing ratios, and improves marketing effectiveness, etc…
  • Print all necessary forms with the correct customer and vehicle information, helping to speed up the buying process for customers
  • Configure vehicles with the use of Inventory Manager which integrates dealership images of used vehicles and includes Stock Images of all Vehicles both new and used back to the 1982.
  • Internet department uses auto responders, email blasts, vehicle brochures, email templates (HTML or Text) to more immediately / effectively follow up with your customers and prospects
  • Route your leads according to schedule, source, new/used, make, previous sales person, and more
  • Escalate your leads that go untouched for “X” amount of minutes to the next available rep / to your manager / to Dealersocket Call Center…