Data & Integration Support Specialist
We are a San Clemente-based software company that provides automotive dealers with a Customer Relationship Management tool. We have been voted one of the nation's fastest growing companies and have been experiencing quarter-over-quarter growth in both company size and client base since its founding in 2001. We are a fast-paced company that believes in creating a positive & fun work environment.
Experience
- MS SQL Server - Required 1-3 Years
- Customer Support – Required 1-3 Years
Education
- Bachelors degree in Computer Science (or related field) or equivalent relevant experience
Experience
- Must be extremely detail-oriented and thorough
- Must have excellent problem solving skills and enjoy challenges
- Must understand large, complex relational database table structures
- Must be able to understand co-dependencies in data and be able to effectively scrub/manipulate data in SQL
- Excellent customer service skills and a friendly attitude
- Must display strong teamwork and interpersonal skills along with excellent verbal & written communication skills
Benefits
- Strong salary and flexible hours
- Casual work environment the latest in technologies
- Ability to grow your career as the company grows
- 401k Plan
- 100% HMO Health Care Plan — Company pays 100% of your premium.
- Dental Plan — Company pays 100% of your premium
Duties & Functions
- Manage and resolve support tickets on a daily basis in an effort to meet individual & department goals
- Troubleshoot and resolve data-related issues reported by customers and internal employees
- Assist with the installation, configuration and troubleshooting of 3rd party software
- Provide remote technical support to customers by utilizing web-based desktop-sharing technology
- Create, modify and troubleshoot SQL DTS packages, SSIS packages, Store Procedures and jobs
- Convert, manipulate and scrub larges volumes of data in various formats, in SQL Server 2000/2005, MS Excel and Access
- Monitor database servers for resource utilization using Enterprise Manager
- Work with 3rd party vendors on support issues & installation of their software
- Follow defined process to ensure customers receive regular updates on open support issues via phone and email
- Maintain high customer satisfaction with customer service, technical and consultative skills, and acquired knowledge of the product
- Serve as a liaison between Development and First Level Support on bug fixes, escalated support issues, enhancements and providing customer feedback.
- Communicate and educate internal employees on product functionality and various integrations
- Write complex queries, joins, and updates using Transact SQL programming
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