CallCenter

DealerSocket's CallCenter will make calls for you, replacing existing call center relationships and tightly integrating those calls into your DealerSocket CRM — creating efficiency in your marketing and personnel management — while you sell and service more vehicles.

The DealerSocket Call Center is designed to produce one of 3 results:

All calls are ala-carte and can be executed based on customer data, time, business rules, bulk lists or other criteria that you designate.

Appointments — Sales

  • Unsold Internet
  • Unsold Phone
  • New Internet
  • Lost Customer

Appointments — Service

  • First Service Appointment
  • Mileage Based Appointment
  • Declined / Recommended Service

Inbound Calls — Service/Sales

  • Overflow / After hours
  • Appointment Setting

CSI — Service

  • Completed RO

CSI — Sales

  • Sold Vehicle

Performance

  • Unsold Prospects
  • Lost Prospects

Lead Generation

  • Raise / Lower Payment
  • In Equity
  • Lease / Finance Renewal
  • High Mileage
  • Sold Not Serviced
  • Not Serviced in X Months
  • Serviced Not Sold
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