CallManagement
Inbound Call Management
Track, log, record, and map all incoming calls on toll free and local phone numbers by rep. Phone ups will automatically create customer records in the CRM and generate follow up reminders.
- Listen to the phone call directly from the customer file in DealerSocket
- Utilize the recordings to coach and improve quality assurance.
- Track closing ratio on all phone ups by source.
- Track which advertising efforts are driving business to the dealership
Outbound Call Management
All outbound phone calls from the dealership will be tracked and can be recorded. Understand how many phone calls your reps are actually making to your customers and prospects.
- Each outbound call will place a time and date stamp within the customer record
- Outbound call blast allows you to send out pre-recorded messages and can be linked directly to marketing campaigns.
Website Tracking
Take web analytics to the next level by measuring the phone calls that your site produces. Now you can relate phone calls to the specific referring sites and keywords that lead to an offline conversion.
- Fast implementation — simply load a small piece of script on the pages you want to track
- Track referring websites and keywords that lead to a website visit
- Add value by assigning specific conversion goal pages
- A retailer's directions page
- Service appointment from confirmation at a car dealership
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