CSI is the key to customer loyalty and continued referrals. With so much information available today to the average car buyer, how is your dealership making sure that you resolve issues with buyers before they make it to the ratings sites? With DealerSocket’s CSI solutions, you will receive feedback directly from customers via electronic surveys or phone response. You can automatically catalogue, assign and resolve any issues that arise based on business rules that you define. This will help you hold your staff accountable for every customer complaint or suggestion and ensure that your CSI scores remain stellar.
- CSI Surveys
National statistics state that a customer that purchases from your dealership has a 30% chance of returning and spending more money with you. If the customer has an issue that needs to be resolved and your dealership resolves it to their satisfaction, the chance of that customer returning to do business with your dealership increases to 60%.
- Manage your sold, service, and prospect/internet follow up using DealerSocket’s eSurveys
- Automatically email surveys to your customers post sale / service / aged internet leads
- Get immediate feedback from your customers
- Track your customer complaints from inception to resolution
- Automatically escalate customer complaints and outstanding open items
- Easily view and track the advancement of all CSI issues
- Reporting compiles all completed customer surveys, allowing you to understand trends by rep, department or dealership