Fixed Operations is an auto dealer’s best source of high margin revenue. Are you making the most of your service drive? With DealerSocket’s Service tools you can increase first service appointments, easily monitor service appointments, automate confirmations, manage no shows and follow-ups and easily manage your loaner car fleet. Setting customer expectations and providing them with the ability to communicate with your service department 24/7 is a great way to ensure customer loyalty and high CSI.
- Service Console — a snapshot view of service department performance
- Service Scheduler — quick and easy way to schedule service appointments online or through a customer’s mobile device. Ability to balance service drive workload quickly and easily.
Online Service Scheduling
The experience that you create for your customers defines your success. How easy is it to schedule an appointment with your service department on your website? Via the phone? Are these touch points integrated with your availability? Are you ready for them when they arrive at the dealership? Do you know what their transportation needs are? Who their service advisor is? Most importantly, does your customer feel like you know them and care about their experience? With DealerSocket you can easily retain and expand your customer base in service and continue to profit from these relationships long after the initial sale is made through easy to use tools that help you create the ideal customer experience.
Customer Facing Mobile Portal
DealerSocket offers you a way to connect with your customers through their mobile device. Our Mobile Portal allows your customers to schedule service appointments, see service history and even browse for a new vehicle at a time and place that is convenient for them.