The DealerSocket support model is designed to partner with our dealers, from the moment they sign up through their maturity as automotive CRM users. Our support teams are an integral part of what you get when you purchase DealerSocket, in fact, we think it is our people who really set us apart.
Amber has been at DealerSocket since the beginning. Her team is the front lines of support, fielding your phone calls to help you trouble shoot your day‐to‐day DealerSocket CRM questions. Whether you email a support ticket or call our support line, you can be sure that you will receive our undivided attention on your support request.
Neha’s team of Data/Integration builders are the engine that drives your DealerSocket Auto CRM implementation. This dedicated team of professionals takes care of making sure your dedicated DealerSocket CRM site is integrated with your DMS and Phone System as expected. The Data/Integrations Support team and Database Administrators are also on hand to resolve any issues that get escalated from our Tier 1 group – getting into the nitty gritty and making sure that things keep running smoothly for our customers.
Our national team of Consultants should be your best friends. This team knows DealerSocket inside and out and will be on site during your install for training, set up and launch of your new DealerSocket Automotive CRM Solution. After install they will check in with you monthly with reports on how your dealership is advancing with DealerSocket and valuable best practices to help you make the most of your CRM investment.
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