Urgent Opening for Incident Engineer

Bengaluru, IN

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Job Purpose Summary


The Incident Engineer position is responsible for the monitoring of all aspects of the DealerSocket infrastructure to ensure system stability, optimum performance and availability. The Incident manager will assist in managing all monitoring and alerting responsibilities to evaluate the proper response and escalation to the proper team as necessary. This individual will also assist all teams to improve and expand monitoring capabilities and assist with reporting on system performance and capacity. 


Essential Job Duties


  • Utilize monitoring tools to proactively identify problems with infrastructure, application, network device and storage systems
  • Follow appropriate alerting procedures and resolve standard level system alerts
  • Work closely with all teams to assist in resolving production impacting issues
  • Work closely with all teams to improve or add new monitoring and alerting capabilities
  • Work with other teams to identify and build appropriate thresholds for alerting
  • Insure that the change control process is followed
  • Follow documented process for incident management
  • Analyze system logs to troubleshoot issues
  • Prepare and deliver standard system performance reports and initial analysis for potential issues
  • Provide standard post release performance reports
  • Assist with other departmental duties as required


Job Qualifications


Education: Bachelor’s Degree or equivalent experience and knowledge



·         Minimum of 2 years of experience work in the Information technology field

·         Experience with industry standard performance monitoring tools (LogicMonitor, SolarWinds, IPSwitch)

·         Log management systems (Splunk, ELK, Graylog)

·         NOC experience a plus


Other Abilities: 

·         Ability to collate and interpret data from various sources

·         High level of attention to detail necessary

·         Strong problem identification and technical troubleshooting skills

·         Ability to collaborate with other teams to solve issues

·         Ability to prioritize actions with urgency and efficiency, and escalate as necessary

·         Clear communication skills (both written and verbal)

Physical Demands (Travel, etc.)


·         Available to solve critical issues as necessary

·         Be part of on-call rotation


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