Sr. Manager, Sales Operations

Albany, NY, US | Denver, CO, US | Dallas, TX, US

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Sr. Manager, Sales Operations

The Senior Manager, Sales Operations accelerates high quality sales bookings and reduces friction in the opportunity, quoting and contracting processes by designing and implementing effective sales processes and leading a proactive, high-performing sales support team.  This role partners closely with Legal, Billing and New Accounts and Customer Success teams to identify and resolve issues related to the sales process and is the escalation point for sales leaders and sales team members for quotes and approvals.  The Senior Manager, Sales Operations and Sales Ops Team strive to provide white glove service to our internal and external customers, while also protecting DealerSocket’s business and margins.


  •  Coach, develop and support a high performing team of Regional Sales Coordinators, who provide daily quoting, approval and Salesforce process support to DealerSocket sales teams
  • Manage the quote approval process, ensuring that all quotes are thoroughly reviewed and approved at the appropriate levels
  • Implement and optimize processes related to account creation, quote creation and quote approvals
  • Collaborate closely with Legal, Billing, New Accounts, Customer Success, Salesforce Admin and other teams to identify and resolve issues related to quoting and contracting processes and to troubleshoot individual opportunities and orders
  • Partner with Sales leaders to define and implement sales support processes that accelerate bookings and reduce friction in the sales process
  • Own the quick, accurate and thorough resolution of issues raised by sales leaders and sales team members to enable sales bookings, including during non-standard business hours
  • Serve as a subject matter expert for quoting, deal constructs, pricing and DealerSocket sales policies
  • Ensure that documentation of Salesforce and CPQ processes is up to date and partner with the Sales Enablement team to ensure that sales teams understand and can effectively execute Salesforce processes
  • Manage efficient Sales Ops processing of non-sales team owned opportunities such as channel program and $0 orders
  • Manage reporting and operations for referral programs and promotions


  • At least 5 years experience in a management role, with at least 3 years managing a sales operations team focused on quoting and contracts administration support in an enterprise SaaS software environment
  • At least 10 years experience in Sales Operations, software sales, or other relevant roles
  • Possess a high degree of initiative, organization and drive
  • Proven ability to manage complex projects with diverse stakeholders
  • Experience maintaining a high level of delivery output, meeting deadlines and aligning efforts with business priorities in a fast-paced, rapidly changing environment
  • Fast, self-directed learner
  • Demonstrated negotiation and problem-solving skills
  • Ability to understand both technical and business needs
  • Excellent attention to detail and analytical skills
  • Excellent oral, written, interpersonal communication and presentation skills.
  • Robust skills in, CPQ and Microsoft Office software (including Word, Excel, PowerPoint)
  • Bachelor’s degree required
  • Ability to travel up to 10% travel


  • Medical, Dental, Vision, 401k
  • Company-paid Life & Disability Insurance
  • Paid Vacation, Sick Days & Holidays
  • Paid Parental Leave
  • Collaborative & Open Office Environment

DealerSocket is a leading provider of software for the automotive industry. Our mission is to drive the future of automotive, by simplifying the experience for its customers and partners with a suite of seamlessly integrated products. DealerSocket’s suite of products includes advanced Customer Relationship Management (CRM), innovative Digital Marketing and Websites, robust Vehicle Inventory Management, insightful Analytics Reporting, and solutions to streamline dealer operations such as Desking, Credit Reporting, Compliance, and a Dealer Management System (DMS) for dealers of all sizes. To put it simply: we help dealers sell and service vehicles more profitably, while improving their customers’ experience. The DealerSocket Team is more than 1,200 employees strong, serving nearly 9,000 dealerships.  We hire the best and brightest employees with offices in Dallas Texas (HQ), Southern California, Utah, Wisconsin, Albany NY, Kaliningrad RU, and Bangalore, India.  Visit to learn more about how you can join our winning team!

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