Customer Success Manager

Draper, UT, US

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CUSTOMER SUCCESS MANAGER

POSITION SUMMARY

The Customer Success Manager is responsible for building relationships as a trusted advisor with decision makers, on-site and remote product training, and improving adoption of the use and best practices of our products. 

RESPONSIBILITIES

  • Perform on-site and/or remote product consultation and training
  • Develop and cultivate customer relationships with key decision makers
  • Resolve simple to moderately complex tasks related to all products in our product suite
  • Consult on process best practices especially around revenue driving functionality for a dealership that will result in strong usage and customer retention
  • Obtain buy-in from dealership's key leadership on new process and technology
  • Communicate proactively with dealership's key leadership on case resolution
  • Proactive engagements to move the dealer forward - not support case related
  • Maintain regular cadence of communications with customers
  • Upsell whitespace opportunities
  • Execute on-site leadership business review and consultation
  • Provide feedback to internal teams on dealer needs based on consultation and review
  • Be a source of knowledge on product specific items for the company
  • Take lead on at-risk customers and work directly with Renewal Team when necessary
  • Work independently with minimal supervision
  • And other duties as assigned

QUALIFICATIONS

  • Bachelor's degree or equivalent work experience
  • 3+ years of experience working directly with customer accounts
  • 1+ years of experience with one or more SaaS product
  • Proficient in Microsoft Office Suite
  • Experience training and presenting both to groups and one-on-one
  • Demonstrated communication skills
  • Demonstrated ability to communicate effectively over the phone
  • Demonstrated high level of personal accountability

PREFERRED SKILLS AND EXPERIENCE

  • Bachelor's degree in Business Management, Administration or other related degree
  • Experience in the automotive industry
  • Experience teaching or training

ADDITIONAL REQUIREMENTS

  • Position requires travel, can be up to 50%

PERKS & BENEFITS

  • Medical, Dental, Vision, 401k
  • Company-paid Life & Disability Insurance
  • Paid Vacation, Sick Days & Holidays
  • Paid Parental Leave
  • Collaborative & Open Office Environment

ABOUT DEALERSOCKET
DealerSocket is a leading provider of software for the automotive industry. Our mission is to drive the future of automotive, by simplifying the experience for its customers and partners with a suite of seamlessly integrated products. DealerSocket’s suite of products includes advanced Customer Relationship Management (CRM), innovative Digital Marketing and Websites, robust Vehicle Inventory Management, insightful Analytics Reporting, and solutions to streamline dealer operations such as Desking, Credit Reporting, Compliance, and a Dealer Management System (DMS) for dealers of all sizes. To put it simply: we help dealers sell and service vehicles more profitably, while improving their customers’ experience. The DealerSocket Team is more than 1,000 employees strong, serving nearly 8,000 dealerships. Visit careers.dealersocket.com to learn more about how you can join our winning team!

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