Virtual Classroom Instructor

Draper, UT, US

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VIRTUAL CLASSROOM INSTRUCTOR

POSITION SUMMARY

A Virtual Classroom Instructor is responsible for training customers remotely via Hands-on Lab.
Hands-on Lab is a unique software training method that involves up to 12 class members joining an
online training session and completing learning exercises in a live software environment, under the
direction of the Virtual Classroom Instructor. The Virtual Classroom Instructor can see the screens of
each learner simultaneously and provide coaching as needed.

Hands-on Lab training sessions are segmented into distinct product areas and skill levels. The Virtual
Classroom Instructor will be required to learn and teach all product areas of the DealerSocket software
suite according to established class outlines.

A Virtual Classroom Instructor will teach multiple live training sessions per day. Non-teaching time will
be spent creating training content, helping customers register for and join training sessions and other
tasks as needed to support the business.

RESPONSIBILITIES

  • Complete certification process in a timely manner
  • Ensure that assigned training sessions begin on time
  • Follow the defined training outlines to deliver a consistent training experience for our customers
  • Present training material in an understandable, engaging manner
  • Learn the context of how DealerSocket’s software can be used to help an automotive dealership
    become more successful
  • Answer questions that arise during training sessions
  • Provide technical assistance for class members joining the training session
  • Contribute to the creation of additional training materials

REQUIREMENTS

  • History of reliability in previous positions
  • Strong verbal presentation skills
  • Patient demeanor with customers
  • Willingness and ability to quickly learn new software
  • Ability to troubleshoot basic computer issues
  • Ability to learn and follow a training outline
  • Ability to work 40 hours per week
  • Drive for excellence and willingness to adapt quickly to change
  • Must be able to work out of the Draper, UT office

PERKS & BENEFITS

  • Medical, Dental, Vision, 401k
  • Company-paid Life & Disability Insurance
  • Paid Vacation, Sick Days & Holidays
  • Paid Parental Leave
  • Collaborative & Open Office Environment

ABOUT DEALERSOCKET
DealerSocket is a leading provider of software for the automotive industry. Our mission is to drive the future of automotive, by simplifying the experience for its customers and partners with a suite of seamlessly integrated products. DealerSocket’s suite of products includes advanced Customer Relationship Management (CRM), innovative Digital Marketing and Websites, robust Vehicle Inventory Management, insightful Analytics Reporting, and solutions to streamline dealer operations such as Desking, Credit Reporting, Compliance, and a Dealer Management System (DMS) for dealers of all sizes. To put it simply: we help dealers sell and service vehicles more profitably, while improving their customers’ experience. The DealerSocket Team is more than 1,200 employees strong, serving nearly 9,000 dealerships. We hire the best and brightest employees with offices in Dallas Texas (HQ), Southern California, Arizona, Utah, Wisconsin, New York, Kaliningrad RU, and Bangalore, India.

Visit dealersocket.com/careers to learn more about how you can join our winning team!

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