Desktop Support Specialist

Dallas, TX, US

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DESKTOP SUPPORT SPECIALIST 

POSITION SUMMARY

The primary responsibility of this position is to provide technical support to internal employees, troubleshoot hardware/software issues, perform break/fix tasks, computer imaging, receiving and processing calls/tickets.

RESPONSIBILITIES

• Provide Tier I/other support per request from various constituencies.  Investigate and troubleshoot issues
• Setup new users including imaging new systems, installing software applications, managing AD users
• Setup, deploy, manage and troubleshoot Mac and Windows products onsite and remotely
• Maintain LAN/WAN and troubleshoot/resolve technical LAN/WAN problems
• Maintain inventory of all equipment, software and software licenses
• Assist with creating and maintaining Knowledge Base articles
• Manage and develop relationships with vendors
• Prioritize and track projects/tickets in ServiceNow 
• Create and maintain detailed documentation
• Other duties as required

QUALIFICATIONS

Education: Associate’s or Bachelor’s Degree in technical field or relevant experience

Experience:
• 3+ years of experience in IT support function
• Experience with MS Office, Office 365, MS Exchange, Active Directory
• Experience with Microsoft Windows 10, Server 2012r2/2016/2019, MacOS 10.14+
• Experience with SSLVPN (GlobalProtect, FortiClient) 
• Experience with Virtualization (Hyper-V)
• Experience with routers and switches a plus

Required Skills:
• Strong interpersonal and communication skills
• Ability to troubleshoot, diagnose, and solve technical issues at a Tier 1 level. 
• Ability to work independently and with a team
• Ability to balance solo or team projects with ticket-based response work. 
• Ability to independently research 3rd party vendors to implement solutions for the business

Physical Demands (Travel, Etc.):

• Ability to work at nights during maintenance windows 
• Ability to lift/carry computer equipment as needed
• Physical ability to connect power and networking cables as needed, under desks, standing on ladders, etc

PERKS & BENEFITS

  • Medical, Dental, Vision, 401k
  • Company-paid Life & Disability Insurance
  • Paid Vacation, Sick Days & Holidays
  • Paid Parental Leave
  • Collaborative & Open Office Environment

ABOUT DEALERSOCKET

DealerSocket is a leading provider of software for the automotive industry. Our mission is to drive the future of automotive, by simplifying the experience for its customers and partners with a suite of seamlessly integrated products. DealerSocket’s suite of products includes advanced Customer Relationship Management (CRM), innovative Digital Marketing and Websites, robust Vehicle Inventory Management, insightful Analytics Reporting, and solutions to streamline dealer operations such as Desking, Credit Reporting, Compliance, and a Dealer Management System (DMS) for dealers of all sizes. To put it simply: we help dealers sell and service vehicles more profitably, while improving their customers’ experience. The DealerSocket Team is more than 1,200 employees strong, serving nearly 9,000 dealerships.  We hire the best and brightest employees with offices in Dallas Texas (HQ), Southern California, Utah, Wisconsin, Albany NY, Kaliningrad RU, and Bangalore, India.  Visit dealersocket.com/careers to learn more about how you can join our winning team!

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