Project Manager, Client

Draper, UT, US | , ,

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NEW ACCOUNTS PROJECT MANAGER

POSITION SUMMARY
The New Accounts Project Manager is responsible for facilitating the setup of multiple DealerSocket
products with the customer after the contract is signed. The Project Manager will be the single point of
contact for the customer during the on-boarding process, working with the customer and a team of
resources towards the configuration of DealerSocket’s products.

ESSENTIAL DUTIES AND RESPONSIBILITIES
Complete complex tasks related to the initial set-up, build, and customer training of products
Manage the project from initial set-up to installation and provide customer follow-up for a period of time after the customer go-live
Perform transitions calls with new customers with sales representative
Guide the customer to adhere to product best practices in the configuration of their products
Gather, develop, and document build requirements based on the customer’s specifications
Work directly with a team of resources to determine deliverables, schedule product launches, and determine final outcomes for the project
Assist customers in completing the initial set-up for various DealerSocket products
Assist in coordinating and ensure customer attends virtual classroom training
Coordinate with customer and internal teams to ensure all build timelines are met
Coordinate and conduct handoff to onsite consultation team upon completion of all setup tasks
Document project progress throughout the lifecycle of the builds
Work independently under general supervision with minimal directions
Position may require travel – up to 10%
Other duties as assigned

BASIC QUALIFICATIONS
2+ years of experience working directly with customers
1+ years of experience managing projects
Proficient in Microsoft Office Suite
Experience presenting both to groups and one-on-one
Demonstrated communication skills
Demonstrated ability to communicate effectively over the phone

PREFERRED SKILLS AND EXPERIENCE
Bachelor’s degree or equivalent work experience
Experience in the automotive industry
•       1+ years of experience with one or more DealerSocket product(s)
Experience with Salesforce
Project Management experience and/or certification
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
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