Leading customer experience platform BirdEye today announced its partnership with DealerSocket, Inc., a leading provider of innovative software for the automotive industry. With this new integration, auto dealers using DealerSocket will be able to automatically send review requests to their customers after a transaction.
The automotive industry is becoming increasingly competitive. When choosing a dealership to visit, most customers (59%) consider the dealership’s reputation the most important factor (2017 SalesFuel AudienceSCAN Survey) — more important than its selection of vehicles, price flexibility, and proximity to work and home (SalesFuel). Without authentic customer reviews, it is difficult for an auto dealer to establish the strong online reputation required to win new customers.
With the BirdEye integration, automotive dealers can now automatically ask every customer for a review after a sale or service. Connected to the DealerSocket platform, BirdEye automatically sends new review requests via email or SMS based on the preferences set within the BirdEye dashboard. Dealers can set the timing, branding and content of review requests to get new reviews and improve ratings on sites like Google, Facebook and Cars.com without adding any extra work to their day.
“We’re thrilled to partner with DealerSocket to help auto dealers improve online visibility, build customer trust, and get more customers,” said David Tulkin, Director of Business Development at BirdEye. “We share DealerSocket’s mission to help automotive dealers gain a deeper understanding of their customers and use these insights to manage and grow their business.”
BirdEye is a SaaS platform that reimagines the way customer feedback is used to acquire and retain connected customers by closing the loop between reputation marketing and customer experience. BirdEye enables businesses to get new reviews and captures existing customer sentiment from review sites, social media, Net Promoter Scores, and support cases in real-time. BirdEye converts all feedback into actionable insights so businesses can engage in every step of the customer journey, establish a positive online presence, and benchmark performance across locations and against competitors. BirdEye platform is trusted by 25,000+ businesses and prominent F1000 enterprises. BirdEye was founded in 2012 by Google, Yahoo, Amazon alumni and backed by Silicon Valley who’s who including Trinity Ventures, Salesforce founder Marc Benioff and Yahoo co-founder Jerry Yang. Learn more at BirdEye.com.