Jose Arcilla

Chief Operations Officer

Jose joined DealerSocket in December 2017 and leads the company’s operational teams focused on delivering a high level of customer experience; first time, every time. Throughout his career, he has been able to adapt his style of leadership to empower those around him to cultivate the most efficient and effective organizations, driving them to become recognized as industry leaders. Jose believes in developing the most critical resources of any organization, its people.

With over twenty years of experience in the software industry, Jose has established a long and successful career in operational roles across some of the most recognizable software companies in the world. Throughout his career at Symantec, Blue Coat Systems, Adobe, and McAfee, Jose has led and managed teams handling new accounts, professional services, training, customer success, customer support, retention, and renewals. Jose has a proven track record of designing, implementing, and nurturing operational excellence at scale, and he has had tremendous success aligning operations cross-functionally with sales and go-to-market strategies, product management, and engineering.

In his downtime, Jose enjoys all things outdoors, such as running, cycling, hiking and camping, something that is shared by his wife and two children. In addition to this, and when time permits, a new addition to his hobbies now includes off-road motorcycling.