Steve Zadoorian is Senior VP Operations and Customer Care at DealerSocket, where he oversees customer implementation and support operations. In his former role as Chief Customer Officer at Auto/Mate, Steve’s commitment to customer satisfaction helped the company achieve a customer retention rate above 95 percent and its position as the top-ranked DMS in customer satisfaction.
Steve has served in several senior officer positions during his decades-long tenure at Auto/Mate, including Chief Information Officer. In his previous roles at Auto/Mate, Steve was responsible for support and installation services, systems training, R&D, technical support, data conversion, software releases and third party and manufacturer relations.
Prior to joining Auto/Mate, Steve worked in healthcare IT where he was responsible for product coordination and management of in-house billing systems and migration to OBDC compliant platforms.